“Technician recruitment. A lot of young men think they want to do this, but when they see how complicated the vehicles are, they run from it. And the way technicians are paid is way out of date. The more you’re certified, the less you make. The certified people get all the hard work, and the uncertified guy gets the easy, less time-consuming work.”
JOHN CLONINGER, Fixed operations manager, Cloninger Ford, Hickory, N.C.